SECTION 1 - YOUR INFORMATION
The privacy of your personal information is a priority to us. We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we are committed to complying with the Privacy Act’s requirements in respect of the collection and management of your personal information. In general terms, this means any information that can be used to identify you, including your name, address, telephone number and email address.
SECTION 2 - INFORMATION COLLECTED
We may collect your name, address, delivery address, phone number and e-mail address. We collect this information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. We also have access to purchasing information through online purchases.
This information also allows us to provide you with offers that are of greater interest or benefit to you.
SECTION 3 - HOW WE COLLECT THIS INFORMATION
We will endeavour to collect your personal information directly from you, including through our website or written correspondence (such as emails).
SECTION 4 - USING YOUR INFORMATION
Once we’ve collected your personal information we intend to use it:
- to provide our products to you, or to provide you with a quote or offer for our products;
- if you lodge a complaint with us, to process and respond to your complaint;
- if you make an enquiry via our website, to answer your enquiries and provide any information or documents requested by you;
- for administrative, planning, product development, quality control and research purposes relating to our products and services;
- to update our records and keep your contact details up to date; and
- for marketing purposes to contact you using one or more types of personal information that we hold about you or we are otherwise permitted by law to do so.
If you no longer wish to receive promotional emails please unsubscribe by clicking the unsubscribe link at the bottom of the promotional email you have received.
SECTION 5 - SECURITY
We will take all reasonable steps to store your personal information securely. Our e-commerce sites use a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
SECTION 6 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 7 - CORRECTING YOUR INFORMATION
Where we hold any personal information or credit related information about you, we will try to provide you with a suitable means of accessing it such as via Your Account section on our website.
We may refuse to grant you access to your personal information or credit related information under some circumstances prescribed by the Privacy Act (for example, if providing access would be unlawful or would have an unreasonable impact upon the privacy of other individuals).
If you believe that any personal information or credit related information which we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, then you may request that we amend your information using the form on our Contact Us page. We will consider whether the information requires amendment and notify you of the outcome of our assessment.
Where we do not agree that there are grounds for amendment of your personal information then we will (if you request) add a note to the personal information stating that you disagree with it.
SECTION 8 - COOKIES
We may log IP addresses (which is the electronic address of a computer connected to the Internet) to analyse trends, administer our websites, track users’ movements and gather broad demographic information.
QUESTIONS AND CONTACT INFORMATION