Frequently Asked Questions
Below you'll find answers to the questions we get asked the most.
Do you have size charts?
Yes, specific product size guides are available from the Size Guide button on the product page.
Can I modify my order?
Unfortunately, we cannot make changes to an orders once it has been placed or shipped. Please contact us to discuss any changes or cancellations.
When will my order be processed?
The processing of orders are conducted during business hours (9am-5pm) Monday to Friday, excluding public holidays. We aim to deliver your purchase to you as quickly as possible. We aim to ship all items on the same day as ordered with the exception of sale periods where this may take up to 24 hours.
What payment methods do you offer?
When shopping online with us, you can pay by credit card (Visa, Mastercard), Afterpay or Discount Code (store credit, eGift Card). All payments are made by a secure server, which will encrypt each transaction as a security precaution, and all payments are made in Australian Dollars.
How is GST calculated?
Goods and Services Tax (GST) is calculated as 10% on addition to the product price. All products are in Australian dollars and inclusive of GST. Your cart will clearly display the GST amount of your order.
Where does my order ship from?
All orders are packed and shipped from our warehouse located in Perth, Western Australia.
How long will shipping take?
We offer two shipping options; standard and express post. Estimated delivery times are;
- standard post: between 3-9 business working days
- express post: between 1-3 business working days (please allow 2-3 days when shipping across the country)
- standard post: between 3-6* business working days
*Delivery times between metropolitan areas of major cities and excludes time in customs if applicable. May be subject to delay due to causes outside of the couriers control.
Orders over $300 that meet the free shipping criteria are delivered via standard post. Excludes delivery to New Zealand.
How can I track my order?
Once your order has been processed, you will receive an email containing your tracking code. Delivery time frames may change unexpectedly due to unforeseen circumstances. We will endeavour to provide the most up-to-date information for your order or contact you if circumstances change. A team member will contact you via your phone number as listed in your contact details. Please ensure your contact details are correct.
Where do you ship to?
We currently ship to Australia and New Zealand.
Do you offer free shipping?
We offer free delivery for orders shipped within Australia with a total cart value of $300 and over. Excludes delivery to New Zealand.
What are your shipping rates?
We offer the following flat rates;
- Free shipping: on orders over $300
- Standard rate: $10.00
- Express rate: $25.00
- Standard rate: $25.00
Can I exchange or return an item?
Yes, we will offer a refund / exchange on most products purchased if you are not completely satisfied within 30 days of purchase. Items that are damaged, soiled or altered will not be accepted and may be sent back to you. We can either provide a refund to your same payment method or supply a store credit to be used online.
What is your return policy?
Item(s) must be returned:
- within 30 days of purchase
- unworn and unused with the original tags still attached
- in the original packaging which must be in original condition
- accompanied with tax invoice, or delivery docket
You can review our complete return policy here.
When will I receive my refund?
Once a return has been received, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Do you have eGift Cards?
Yes. eGift Cards are available with no postage or handling fees. eGift Cards are delivered instantly via email with the ability to forward it directly to someone else. They can only be redeemed online to purchase a product.
Do I need an account to use an eGift Card?
No. You do not need an account to use an eGift Card.
How do I use my eGift Card?
When purchasing an eGift Card, you will receive an email containing a discount code. You simply paste or type in the code into the Discount box on the checkout page.
How do I create an account?
You can choose to create an account during the checkout process when prompted, or simply by registering on the account page.
How do I update my account details?
To change any of your details, simply login to your account.
How do I unsubscribe from your newsletter?
Open any of our newsletters, scroll to the bottom and click the unsubscribe link.